Privacy Policy
Last Updated: January 2025
This Privacy Policy explains how Blue Era Company ("we", "us", or "our"), the owner of HealthyR, collects, uses, and protects your personal information when you use our platform at healthyr.blue-era.io.
HealthyR may collect the following information directly from users during registration and use of the platform:
- Full name
- Email address
- Mobile number (if applicable)
- Role (Doctor / Medical Representative)
- Medical specialty (for doctors)
- Organization / Hospital / Company name
- City / Region
- Meeting and visit availability (time slots and preferences)
- Preferred communication language
- Basic device and usage information (such as IP address, browser type, and basic usage logs) for security and analytics purposes
HealthyR uses Google Sign-in and Google Calendar for professional scheduling:
- Authentication scopes: openid, email, profile (Sign-in with Google)
- Google Calendar scopes: to create and update calendar events on behalf of doctors and medical representatives, strictly for professional appointments and meetings related to HealthyR usage
No access is requested to Gmail content or other Google data unrelated to authentication and calendar events.
HealthyR is hosted on Frappe cloud infrastructure located in Madinah (KSA). All personal data is stored and processed within the Kingdom of Saudi Arabia in line with local data protection expectations.
- User profile data (such as name, email, role, and specialty) is retained for the lifetime of the account and for up to 10 years after account closure, in line with internal retention policies and potential legal or regulatory requirements.
- Appointment and meeting data, invitations, and related logs may also be retained for up to 10 years to support audit, dispute resolution, and service improvement needs, unless applicable law requires a shorter retention period or the user exercises a valid right to deletion.
- HealthyR uses essential cookies for authentication, session management, and security.
- HealthyR also uses analytics tools (such as Google Analytics) to understand usage patterns, measure performance, and improve the platform. These analytics are not used for advertising and are configured in line with applicable privacy requirements.
Personal data may be shared only with essential service providers acting as processors, such as:
- Hosting and infrastructure providers (Frappe cloud)
- Email delivery services
- Analytics providers (e.g., Google Analytics)
HealthyR does not sell user data and does not share personal data with advertisers or unrelated third parties, except where required by applicable law or with the user's explicit consent.
Users can disconnect their Google account from HealthyR at any time via an option in the account settings (e.g., "Disconnect Google account"), or by contacting support at support@healthyr.blue-era.io to request revocation of Google access.
Users can request deletion of their account either:
- From an in-app "Delete account" option in the profile/settings page
- By emailing support@healthyr.blue-era.io with a verified request
Verified deletion requests are processed within 30 days, subject to any legal or regulatory retention obligations.
Upon account deletion, HealthyR will:
- Delete or irreversibly anonymize personal profile data and authentication credentials
- Revoke any stored Google OAuth tokens and disconnect Google Calendar access
Minimal records may be retained where necessary for legal, accounting, security, or compliance reasons (for example, billing records, high-level logs) for up to the defined retention periods (e.g., up to 10 years), after which they will be deleted or anonymized.
For privacy and data protection inquiries, please contact us at:
support@healthyr.blue-era.io